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1. About these Terms

These Terms of Service (the "Terms") are an agreement between you and Shifai Global Company, a company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7051667835, trading as BytesRaw ("BytesRaw", "we", "us" or "our").

They govern your access to and use of our websites, including bytesraw.com and fatoora.cloud, our cloud products, our professional services, our official social media channels, and any other service that links to these Terms (together, the "Services").

By accessing or using the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

Some Services have additional terms, such as the Fatoora Cloud Terms of Service. Where product-specific terms conflict with these Terms, the product-specific terms prevail for that product. A written agreement or accepted quotation signed between you and BytesRaw prevails over both for the matters it covers.

2. Eligibility and authority

The Services are intended for businesses and professionals. You must be at least 18 years old and legally able to enter into a contract. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these Terms on its behalf, and "you" refers to that organization.

3. Your account

• You must provide accurate and complete information when you register or place an order, and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must tell us without delay at [email protected] if you suspect unauthorized access to your account.

4. Our Services

Cloud products. We provide subscription software that we host and manage, such as Fatoora Cloud. The features, limits and prices of each product are described on its website and in its product-specific terms.

Professional services. We provide Odoo implementation, customization, migration, integration, business automation and consulting services. Their scope, deliverables, timeline and fees are set out in the quotation, proposal or statement of work that you accept.

We may improve, change or discontinue features of the Services from time to time. Where a change materially reduces a Service you have paid for, we will give you reasonable notice.

5. Fees, payment and taxes

• Fees are stated in the quotation, order or pricing page that applies to your purchase, and are payable in the currency and by the due date shown on our invoice.
• Unless stated otherwise, fees exclude value added tax (VAT) and any other applicable taxes, which are added at the rate in force.
• Subscription fees are billed in advance for each subscription term.
• If an invoice is not paid by its due date, we may suspend the related Service after giving you notice, until the overdue amount is paid.
• We may change our prices. A new price applies to a subscription from its next term, and we will tell you before that term starts.

6. No refunds

All fees are non-refundable. Once a subscription has started or an order has been confirmed, we do not refund fees already paid, in whole or in part, including where you stop using the Service before the end of the paid term.

We continue to provide the Service and its support until the end of the term you have paid for.

Nothing in this section limits a right to a refund that applicable law grants you and that cannot be excluded by agreement.

7. Acceptable use

You agree not to, and not to allow anyone else to:

• use the Services in breach of any applicable law or regulation, or of the rights of others;
• upload or transmit content that is unlawful, fraudulent, defamatory, or that infringes intellectual property or privacy rights;
• attempt to gain unauthorized access to the Services, other accounts, or the systems and networks that run them;
• interfere with or disrupt the Services, including by introducing malware or by placing an unreasonable load on our infrastructure;
• copy, reverse engineer, resell, sublicense or provide the Services to third parties, except as these Terms or a written agreement with us allow;
• use the Services to send unsolicited or bulk commercial messages;
• use automated means to scrape or extract data from the Services without our written permission.

We may suspend or terminate access to the Services where we reasonably believe these rules are being broken.

8. Your data

You keep all rights in the data and content that you or your users enter into the Services ("Customer Data"). You grant us the right to host, process, transmit and display Customer Data only as needed to provide, secure and support the Services, and as you instruct us.

You are responsible for the accuracy and lawfulness of Customer Data and for having the rights and consents needed to use it in the Services.

Our Privacy Policy explains how we handle personal data.

9. Intellectual property

The Services, including our software, enhancements, designs, documentation, trademarks and logos, belong to BytesRaw or its licensors. Subject to these Terms and to payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription or engagement.

Some Services include open-source software, such as Odoo Community, which is licensed to you under its own license terms. Those terms apply to that software in place of this section.

Ownership of deliverables created for you under a professional services engagement is set out in the applicable quotation or agreement.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

10. Third-party services

The Services may connect to or rely on services operated by third parties, such as government platforms (for example ZATCA), payment providers, hosting providers, messaging services and social media platforms. Those services are governed by the terms and privacy policies of their own providers. We are not responsible for their availability, accuracy or conduct, or for changes they make that affect an integration.

11. Our social media channels

We operate official BytesRaw accounts on third-party platforms, including Facebook, Instagram, LinkedIn, TikTok, X, YouTube and GitHub, and we use tools that connect to those platforms to publish content, respond to messages and comments, and measure engagement.

• Your use of each platform is governed by that platform's own terms and policies.
• When you interact with our accounts, you agree not to post content that is unlawful, abusive, misleading, infringing or spam. We may hide or remove such content and block or report its author.
• Content we publish on these channels is for general information only. It is not an offer, and it is not legal, tax or financial advice.
• We handle information received through these platforms as described in our Privacy Policy.

12. Confidentiality

Each party must protect the other's non-public business, technical and financial information that it receives in connection with the Services, use it only to perform or receive the Services, and not disclose it to third parties except to staff and contractors who need it and are bound to keep it confidential, or where the law requires disclosure.

13. Availability and support

We work to keep the Services available and secure, but we do not guarantee uninterrupted or error-free operation. The Services may be unavailable during maintenance, updates, or events outside our reasonable control. Service levels apply only where we have agreed them with you in writing.

You can reach our support team at [email protected] or through our helpdesk.

14. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available". Except as expressly stated in these Terms, we give no warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

The Services are tools that support your business. They are not legal, tax, accounting or financial advice, and you remain responsible for your own regulatory and tax compliance.

15. Limitation of liability

To the fullest extent permitted by law:

• neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data, arising from or related to the Services or these Terms;
• our total liability arising from or related to the Services or these Terms is limited to the fees you paid us for the Service concerned in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Indemnity

You agree to compensate us for claims, losses and reasonable costs brought against us by a third party that result from your Customer Data, your breach of these Terms, or your unlawful use of the Services.

17. Term, suspension and termination

• These Terms apply for as long as you use the Services.
• Subscriptions run for the term you ordered and renew as described in the applicable product terms or order.
• We may suspend or terminate your access if you materially breach these Terms and do not remedy the breach within a reasonable time after we notify you, if you fail to pay amounts due, or if the law requires it.
• When a Service ends, your right to use it stops. Sections that by their nature should continue, including those on fees owed, intellectual property, confidentiality, disclaimers, limitation of liability and governing law, continue to apply.

18. Governing law and disputes

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. The parties will first try in good faith to resolve any dispute by discussion. If the dispute is not resolved, it is subject to the jurisdiction of the competent courts in Jeddah, Kingdom of Saudi Arabia.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change the "Last updated" date. Where a change is material, we will give you reasonable notice, for example by email or through the Services. Your continued use of the Services after a change takes effect means you accept the updated Terms.

20. General

• Entire agreement. These Terms, the applicable product terms and any accepted quotation or written agreement are the whole agreement between you and us about the Services.
• Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to an affiliate or to a successor of our business.
• Severability. If a provision of these Terms is found unenforceable, the remaining provisions stay in effect.
• No waiver. A delay or failure to enforce a provision is not a waiver of it.
• Events outside our control. Neither party is liable for a failure or delay caused by events beyond its reasonable control.

21. Contact us